Shipping Policy

01 Delivery & Acceptance

Goods may need to be signed for upon delivery.

We take no responsibility for goods signed for by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since transactions are authorized by the customer or cardholder, Oruvaa does not take responsibility for incorrect addresses provided at the time of placing the order.

The delivery will not be redirected or redelivered to another address once dispatched, except where supported by our courier partner and approved by Oruvaa.

The selected product will be delivered only to locations where the product or delivery service is indicated as available.

Oruvaa shall not be held responsible for damage to products occurring after successful delivery and acceptance.

02 Failed Delivery

Oruvaa or its courier partner may contact the customer to confirm the delivery date, time, or address where required.

If the first delivery attempt fails, a second delivery attempt may be arranged. Additional delivery charges may apply for a second attempt where applicable.

A delivery may be considered failed in the following cases:

• Delivery cannot be completed due to an incorrect or incomplete address
• Recipient is not available at the delivery address
• Delivery premises are locked or inaccessible

If additional charges are applicable for another delivery attempt, the customer will be informed accordingly.

03 Delivery Delays & Unforeseen Events

In the event of floods, heavy rainfall, natural calamities, strikes, national disruptions, transportation issues, courier delays, or other circumstances beyond our reasonable control, we reserve the right to reschedule delivery.

If your product cannot be delivered due to such circumstances, we will make reasonable efforts to inform you accordingly.

04 Shortage or Damage Claims

Claims regarding shortages, missing products, incorrect products, or products damaged during transit should be reported to our customer support team as soon as possible in accordance with our Return and Refund Policy.

05 Delivery Charges

Shipping and handling charges may vary depending on multiple factors such as product type, size, volume, packaging requirements, delivery location, and the selected payment method.

Payment methods may include Cash on Delivery (COD), UPI, debit/credit card, net banking, or other payment options made available through the Website.

Any applicable shipping or handling charges will be displayed at checkout before payment confirmation.

06 Product Returns

Once products are successfully delivered and accepted as correct and in accordance with your original order, returns, exchanges, and refunds will be governed by Oruvaa’s applicable Return and Refund Policy.

If you receive a damaged, expired, incorrect, or otherwise eligible product, please contact our customer support team at support.oruvaa@gmail.com .

Please provide:

• Reason for the return request
• Order number
• Date of delivery
• Relevant photographs
• Required unboxing video where applicable

Eligible returned items should include:

• A copy or proof of the original order or receipt
• Any return or exchange authorization provided by our customer support team
• The product in its original packaging, unopened and unused where applicable

Postage or self-shipping charges may not be refundable unless otherwise confirmed by our customer support team.

We cannot offer exchanges or refunds for sale items, opened products, or used products except where required under applicable law or specifically permitted under our Return and Refund Policy.

07 Return Processing

Returned products will be inspected after they reach our designated return facility.

Please allow approximately 1 to 3 weeks from the date the return package is received for the request to be reviewed and processed, depending on inspection and payment processing timelines.

You will be contacted once your return process has been completed.

08 Dispatch Policy

Due to courier processing timelines:

• Orders received before 2:00 PM will generally be processed on the same business day
• Orders received after 2:00 PM will generally be processed on the next business day

Orders are not dispatched on Saturdays, Sundays, or public holidays.

09 Payment Authorization Disclaimer

Oruvaa, acting as a retailer, shall not be responsible for any loss or damage arising directly or indirectly from the decline of authorization for a transaction due to limits, restrictions, security checks, or other conditions imposed by the customer’s bank, card issuer, payment provider, or acquiring bank.

10 Contact Us

For shipping or delivery-related assistance, please contact:

Oruvaa
Email: support.oruvaa@gmail.com

Thank you for shopping with Oruvaa.