Privacy Policy

01 Collection of Information

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register or create an account
• Place an order
• Fill out a survey or form
• Contact our customer support team
• Subscribe to our newsletter
• Interact with our Website

This information may include your name, phone number, email address, billing and shipping address, payment-related information , and any other information you voluntarily provide.

Our Website may also request or collect location-related information where necessary to improve functionality, delivery services, or your overall user experience.

1.2 Non-Personal Information

We may automatically collect certain non-personal or technical information when you visit our Website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on pages
• Click and browsing patterns
• General geographic location

We may use this information to understand how visitors interact with our Website, improve performance, enhance functionality, and provide a better shopping experience.

1.3 Cookies

We may use cookies and similar technologies to collect and store certain information about your visit to our Website. These technologies may be used for:

• Session tracking
• Remembering preferences
• Personalized content and advertising
• Website analytics
• Performance and functionality

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of the Website.

02 Access to Your Information

You may request access to, update, correct, or request deletion of your personal information by contacting us at support.oruvaa@gmail.com .

We may need to verify your identity before processing certain requests.

03 Use of Information

We may use the information we collect to:

• Process, manage, and fulfill your orders
• Provide customer support
• Send order confirmations, updates, and tracking information
• Improve our Website, services, and product offerings
• Send promotions, offers, newsletters, and marketing communications where permitted
• Personalize your shopping experience
• Detect and prevent fraudulent or unauthorized activities
• Maintain the security and functionality of our Website
• Comply with applicable legal and regulatory requirements

04 Disclosure of Information

We may share your information, where reasonably necessary, with:

• Authorized employees and customer support personnel
• Payment processors and payment gateways
• Shipping, courier, and logistics providers
• Website hosting, technology, analytics, and other service providers
• Professional advisers and service partners
• Government, regulatory, or legal authorities where required by applicable law
• Business partners or affiliates where appropriate and subject to applicable consent requirements

If Oruvaa undergoes a merger, acquisition, restructuring, sale, or transfer of all or part of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable law.

We do not intend to disclose personal information to unrelated third parties except as described in this Privacy Policy or where required or permitted by law.

05 Data Security

We take reasonable technical and organizational measures designed to protect your personal information. These measures may include:

• SSL encryption for secure transmission of information
• Secure website infrastructure
• Secure payment processing integrations
• Appropriate access controls
• Restricting access to personal information to authorized persons where reasonably necessary

However, no website, electronic storage system, or method of transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and passwords.

If you believe your account or personal information has been accessed without authorization, please contact us promptly at support.oruvaa@gmail.com .

06 Transmission Risks

While we take reasonable measures to safeguard personal information, communications and information transmitted through the internet, email, websites, or mobile devices may be subject to risks outside our reasonable control.

Accordingly, absolute security of information transmitted electronically cannot be guaranteed.

07 SSL Encryption

Our Website uses SSL (Secure Sockets Layer) encryption to help protect information transmitted between your browser and our Website.

When submitting sensitive information, you can check for the secure connection indicator and “https” in your browser's address bar.

08 Links to Other Websites

Our Website may contain links to websites, platforms, or services operated by third parties.

Oruvaa does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the applicable privacy policies of third-party services before providing personal information to them.

09 Children’s Privacy

Our Website is intended for individuals who are legally capable of entering into transactions and agreements applicable to their use of the Website.

If you are under the age required to independently enter into such agreements under applicable law, you should use the Website only with the involvement and consent of a parent or legal guardian.

10 Your Rights

Subject to applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction of inaccurate or outdated information
• Deletion of your personal information, subject to legal and operational retention requirements
• Withdrawal of consent where processing is based on consent
• Opt-out from promotional or marketing communications

To submit a privacy-related request, contact us at support.oruvaa@gmail.com .

Certain information may need to be retained for legitimate purposes, including order records, taxation, accounting, fraud prevention, dispute resolution, and compliance with applicable legal requirements.

11 Changes to This Privacy Policy

Oruvaa reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, Website functionality, services, or applicable requirements.

Any updated Privacy Policy will be published on this page. We encourage you to review this page periodically to stay informed about how we handle personal information.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, subject to applicable law.