Returns, Refunds, Cancellations & Exchanges

01 Raise a Request

If you receive a damaged, incorrect, or expired product, you must raise a return or replacement request within 2 days from the date of delivery.

Requests raised after 2 days will not be accepted under any circumstances.

To raise a request:

Email us at support.oruvaa@gmail.com with the following details:

• Your order number
• Registered contact number
• Unboxing video (mandatory)
• Photos clearly showing the issue

You may also contact us through our customer support chat.

The video must clearly show:

• The sealed product packaging (not just the outer parcel) before opening.
• The entire unboxing process in one continuous video, from start to finish.
• The damaged, leaked, broken, or incorrect product clearly visible in the footage.
• The products inside clearly, showing their sealed and unused condition.
• If any product appears damaged, leaking, broken, or incorrect, the video must clearly capture that condition.

Requests without a proper unboxing video showing the sealed product and the claimed issue will be automatically rejected to help prevent fraudulent claims.

02 Request Review

Our support team will review your request and respond within 2 working days with approval or clarification.

03 Reverse Pickup

If approved, we will arrange a reverse pickup through our courier partner.

If reverse pickup is not available in your area, you will be required to self-ship the product using a reliable courier.

04 Quality Check

Once we receive the returned item, our Quality Check team will inspect the product.

If it meets all return conditions, we will initiate a refund or replacement, subject to stock availability.

05 Eligible Return / Replacement Conditions

Return or replacement is applicable only if any of the following conditions apply:

• Wrong product delivered
• Expired product received
• Product damaged in transit (supported by unboxing video)
• Missing item(s) in order (supported by unboxing video)

06 Non-Eligible Return / Replacement Conditions

We cannot accept return or replacement requests in the following cases:

• Request raised after 2 days of delivery
• Product has been opened, used, partially used, or altered in any way
• Unboxing video not provided or the video clearly shows that the product was opened earlier
• Missing original packaging, seals, or labels
• Product damaged due to customer mishandling or storage
• Return claimed for taste, color, fragrance, dislike, or change of mind
• Product bought during sale, promotion, or combo offers (non-returnable)

07 How Are Returns Processed?

Once approved, reverse pickup will be scheduled within 5–7 business days.

After the product reaches our warehouse, it will undergo a quality inspection.

Refunds or replacements will be processed only after successful verification.

08 Order Cancellations

• You can cancel your order before it is marked as “Ready to Ship” by writing to support.oruvaa@gmail.com .
• Once the order has been processed or shipped, no cancellations will be accepted.
• Oruvaa reserves the right to cancel any order at any stage, including post-payment, if we suspect fraudulent activity, incorrect details, or unavailability of stock.
• In such cases, a full refund will be issued to the original payment source.

09 Refund Policy

Refund Method

• Prepaid Orders: Refunds will be credited to the original payment method (bank account, card, or UPI) within 7 business days after approval.
• Cash on Delivery (COD) Orders: Customers must share bank account details for refund via bank transfer.

Refund Timeline

• For Canceled Orders: Processed within 7 business days of confirmation.
• For Returns: Processed within 14 business days after the returned product passes quality inspection.

10 Partial Returns

Partial returns are not allowed.

Products purchased as part of a single order must be returned in full, if eligible.

We do not accept returns or replacements for individual items from combo packs, bundled sets, or multi-item orders — even if one item appears defective.

11 Important Legal Notice

• All claims are subject to internal verification and quality control checks.
• Oruvaa reserves the right to reject any claim that does not meet the above conditions or appears to be fraudulent or manipulated.
• The decision of Oruvaa’s Quality Team will be final and binding in all return and refund matters.

12 Contact Us

For any queries or assistance, please write to us at support.oruvaa@gmail.com .

We value your trust and are committed to ensuring a transparent and fair experience for all our customers.